Terms & Conditions

For TOTUM PRO Terms and Conditions, click here.

TOTUM Platform Registration Terms and Conditions

1 INTRODUCTION

These Terms & Conditions govern your use of the TOTUM platform (both TOTUM Digital and TOTUM Plus), your TOTUM App, TOTUM platform ID and your possession and use of the accompanying TOTUM card and digital ISIC card.

The TOTUM platform is provided by OneVoice Digital Limited (company number 10842253) whose registered office is at Ian King House, Snape Road, Macclesfield, SK10 2NZ (referred to in these Terms and Conditions as “us” and “we”). The TOTUM platform is issued by us pursuant to an agreement between us and NUS Services Limited (company number 01639519) whose registered office is at Snape Road, Macclesfield, Cheshire, SK10 2NZ (referred to in these Terms and Conditions as “NUS”).

“You” are the person who has registered for and paid to use the TOTUM platform. Where you are a third party registering for the TOTUM platform on behalf of another individual you confirm that you have brought these Terms and Conditions to the attention of that other individual and that the other individual has accepted these Terms and Conditions. When you register for and pay to use the TOTUM platform you are also purchasing an International Student Identity Card (an “ISIC Card”) accessible via the TOTUM App. We issue that part of the TOTUM card pursuant to an agreement between us and ISIC Global Office B.V. a limited liability company incorporated in the Netherlands with its office at Starine Novaka, 1 11000 Belgrade, Serbia.

2 DEFINITIONS

In these Terms and Conditions:

“Agreement” means the agreement between us based on these Terms and Conditions;

“Brand” means a business organisation offering to give a discount or promotional terms to you if you make a purchase of goods or services using your TOTUM platform identification;

“Specified Place of Study” means any of the following:

  • a secondary school establishment in the United Kingdom, Isle of Man or Channel Islands;

  • a further or higher education establishment in the United Kingdom;

  • a professional course provider approved by us for the purposes; whether or not that third party is accredited to the NUS;

“Online Payment Provisions” means the additional provisions contained in the schedule;

“Qualifying Course” means a course of study leading to an exam, qualification or test regulated by the Office of Qualifications and Examinations Regulation (Ofqual), the Scottish Qualification Authority, Qualifications Wales or the Council for the Curriculum, Examinations and Assessment of Northern Ireland;

“Student” means a full-time student or a student who studies more than ten (10) hours per week for a minimum of twelve (12) weeks on a Qualifying Course at a Specified Place of Study in the United Kingdom;

“TOTUM App” means the personal mobile device application made available to Students who wish to use the TOTUM platform;

“TOTUM platform” means the services provided by OneVoice Digital under the TOTUM brand, the supply of the TOTUM App, the TOTUM platform ID, the physical TOTUM card and the associated on-line identification on the TOTUM website;

“TOTUM Digital” means the free to use version of the TOTUM platform;

“TOTUM Plus” means the paid-for version of the TOTUM platform;

“United Kingdom” excludes the Isle of Man and the Channel Islands.

3 AGREEMENT

When you sign up to use the TOTUM platform you are entering into a legally binding agreement with us. These Terms and Conditions set out that agreement. We therefore recommend that you read these Terms and Conditions.

You must accept these Terms and Conditions in order to complete your TOTUM platform registration, download the TOTUM App, receive your TOTUM platform ID and to obtain the TOTUM card. You must also comply with our TOTUM website terms and conditions, a copy of which can be found here: www.totum.com/terms-of-service.

You have the right to cancel the TOTUM platform registration (and any associated digital ISIC card) within fourteen (14) days of the completion of your TOTUM platform registration provided that during that period you have not used the TOTUM platform or digital ISIC card to obtain a discount or promotional offer. Details of how to cancel your TOTUM platform registration can be found on our FAQ.

Refunds will not be given if we suspect fraudulent activity.

4 YOUR COMMITMENTS TO US

You represent and warrant to us as follows:

  • You are a Student at the time of completing your TOTUM platform registration;

  • You intend to remain a Student for the term of your TOTUM platform use;

  • You are at least sixteen (16) years of age at the time you complete the TOTUM platform registration.

Note that you do not need to be at a place of study whose students' union is affiliated to the NUS to register for the TOTUM platform, provided that you are in fact a Student.

  • You represent and warrant to us that: you have completed all the information given to us during the registration process truthfully and accurately; and

  • any supporting documentation you have supplied is accurate; and

  • you will not permit anyone else to use your TOTUM platform ID or your TOTUM card to seek a discount or promotions offered by a Brand or for any other reason.

We may cancel your TOTUM platform registration, revoke your TOTUM platform ID and your TOTUM card if any of the above warranties are not respected or fulfilled.

5 USE OF THE TOTUM PLATFORM

In order to use the TOTUM platform, you must download the TOTUM App.

You must then complete all steps in the registration process including the submission of a photograph and your address and contact details before you can enjoy the benefits of the TOTUM platform.Following successful completion of your registration for the TOTUM platform, you will receive your TOTUM platform ID, your TOTUM card and your ISIC Card. You agree that your use of the TOTUM App, TOTUM platform ID and cards will be in accordance with these Terms and Conditions. The TOTUM card and TOTUM platform ID are personal and not transferable.

There are two levels of TOTUM platform available; TOTUM Digital which is provided at no cost to members and TOTUM Plus which involves payment of a fee. TOTUM plus members get great access to benefits and discounts. You can upgrade from TOTUM Digital to TOTUM Plus at any time.

The TOTUM platform allows you to obtain access to discounts or promotions offered by Brands from time to time. You obtain a discount or promotion by presenting the TOTUM card or the TOTUM platform ID via the TOTUM App on your mobile device to a Brand, at the point of ordering the relevant goods or services from the Brand.

We may receive a payment from the Brands for including them on the TOTUM platform. The payment is not dependent on your individual purchases from that Brand. You can see a list of some of the discounts and promotions of Brands at our website at any time here. While we use our reasonable efforts to keep that website up to date we do not guarantee to do so, since those discounts and promotions may be varied by Brands without notice at any time.

We endeavour to ensure that every Brand accepts the TOTUM platform ID on your mobile device as well as the TOTUM card, but do not guarantee that this will always be the case. Where we know that a Brand does not accept the TOTUM App, we will use reasonable endeavours to indicate that this is the case on our website here.

We are not responsible for the provision of any goods, discount, benefit or other service by a Brand.

We are not a guarantor of nor are we responsible in any way for (i) the provision of any goods or services by a Brand or any other third party or (ii) anything arising out of the provision of those goods or services.

The TOTUM card and TOTUM platform ID are not designed to be used with discount, store and loyalty card aggregation or conglomeration services or apps such as Stocard or Fidme. A Brand may refuse to accept to accept a TOTUM card or TOTUM platform ID stored on an app such as Stocard or Fidme.

The TOTUM card or TOTUM platform ID is not a proof-of-age or proof-of-identity card or app.

6 TOTUM APP

We grant you a personal, non-exclusive, non-transferable, revocable licence to download, install and use the TOTUM App in order to make use of the TOTUM platform. The TOTUM App may only be used for identifying Brands and presenting your TOTUM Platform ID to a Brand in order to obtain the offered discount or promotion.

This licence is subject to the following conditions: (a) your use of the App is solely for your personal, non-commercial use: (b) you will not duplicate, transfer, give access to, copy or distribute any part of the App in any medium without One Voice Digital’s prior written authorization; (c) you will not attempt to reverse engineer, alter or modify any part of the App; and (iv) you will otherwise comply with the terms and conditions of these Terms and Conditions.

You acknowledge that your agreement with your mobile network provider (“Mobile Provider”) will apply to your use of the App and that you may be charged by the Mobile Provider for data services while using the App and you accept responsibility for such charges. If you are not the bill payer for the device being used to access the App, you will be assumed to have received permission from the bill payer for using the App.

We will use our reasonable endeavors to make the App available to you at all times, but we cannot guarantee an uninterrupted or fault free service.

We reserve the right to make changes to the App from time to time including, without limitation, the removal, modification and/or variation of any elements, features, and functionalities of the App.

7 THE ISIC CARD AND TOTUM CARD

Following your successful completion of the TOTUM platform registration process, we will use our reasonable endeavours to despatch a physical TOTUM card to you within fourteen (14) days. The digital ISIC card will be available via the TOTUM App once the platform registration is complete.

We are under no obligation to send you a physical TOTUM card until you have successfully completed the registration process.

The TOTUM card is issued with a digital ISIC card accessible via the TOTUM App. There is no additional charge for issuing a TOTUM card with a digital ISIC card. However, while your TOTUM platform registration (and the accompanying TOTUM card) can be issued for longer than a year, the digital ISIC card can only be issued for a period of one year.

The ISIC certification is pursuant to an agreement between us and ISIC Global Office B.V. a limited liability company registered in the Netherlands with its office at Starine Novaka, 1 11000 Belgrade, Serbia.

The production of the TOTUM card is undertaken by a United Kingdom card manufacturer.

8 TOTUM PLATFORM FEE

The fee to register for use of the TOTUM platform is indicated when you complete the TOTUM platform registration.

Payment in full is a condition precedent to your successful completion of the TOTUM platform registration. If you do not pay for your TOTUM platform, for example because your credit card payment is not honoured, we may cancel your use of the TOTUM platform.

We may increase the price of use of the TOTUM platform from time to time, but any change will not affect the price for your then current use of the TOTUM platform, but the increased price will apply to any renewal of your TOTUM platform registration.

You have the right to cancel the TOTUM platform registration (and any associated digital ISIC card) within fourteen (14) days of the completion of your TOTUM platform registration provided that in that period you have not used your TOTUM platform registration or digital ISIC card to obtain a discount or promotional offer. Details of how to cancel your TOTUM platform registration can be found on our FAQ.

If we have already despatched a TOTUM card to you when you request a cancellation, you must return your unused TOTUM card to us before we refund to you the monies you have paid for the TOTUM platform registration. In such circumstances we shall deduct an administration charge of three pounds fifty pence (£3.50) from that refund.

Where you cancel your TOTUM platform registration, your digital ISIC card will also be cancelled and your TOTUM App and TOTUM platform ID will be invalid.

You must pay us the fee and the delivery charges for your use of the TOTUM platform as indicated during the registration process. You may make payment by Visa or Mastercard. However, you shall remain liable for payment until we are in receipt of cleared funds.

Payment is due immediately upon registration.

Payment must be made in full without any deductions.

9 DURATION OF YOUR TOTUM PLATFORM USE

Your use of the TOTUM platform pursuant to these Terms and Conditions is valid for the term of your registration.

For TOTUM Digital members, this is an initial twelve (12) month term from the date of completion of your registration; and this term can be extended by additional 12 months periods for so long as you are still eligible for the TOTUM platform.

For TOTUM Plus members, the term will be the term you agreed to during the registration process.

The digital ISIC card will be valid for twelve (12) months from the date stated on the card. On expiry of the twelve (12) months, you must apply for a replacement card if you wish to continue using the card.

You can renew your TOTUM platform registration at any time within sixty (60) days of the date of expiry of your existing TOTUM platform registration provided that:

  • You are a Student at the time of renewing your TOTUM platform registration

  • You intend to remain a Student for duration of your renewed TOTUM platform use.

For details of how to renew your TOTUM platform registration see our Frequently Asked Questions page.

10 CANCELLATION OF THE TOTUM PLATFORM REGISTRATION

We may cancel your TOTUM platform registration in the circumstances mentioned in these Terms and Conditions.

We may cancel the TOTUM platform registration where you cease to be a Student. We may cancel your TOTUM platform registration if any of the warranties you have given in clause 4 are incorrect or if we suspect fraud or other inappropriate use of the TOTUM platform.

We may cancel your TOTUM platform registration if you breach any other provision of these Terms and Conditions (or any provision of the TOTUM website terms and conditions, a copy of which can be found here: www.totum.com/terms-of-service) and, in the case of a breach capable of being remedied, you do not remedy the breach within twenty-one (21) days of our requesting you to remedy the reach.

Your TOTUM card at all times remains our property. You have a licence to keep and use it for so long as the TOTUM card is not cancelled. When we cancel the TOTUM card, you must immediately return the TOTUM card to us to our registered office address which is given in clause 1. Your continued use of the TOTUM card may constitute a fraud.

For the avoidance of doubt, where we cancel your TOTUM platform registration, your digital ISIC card will be cancelled and your TOTUM platform ID will be void and you will not be able to use the TOTUM App.

11 REPLACEMENT, RENEWAL AND STOLEN CARDS

If you lose or damage your TOTUM card, we can replace the TOTUM card. If your TOTUM card has been damaged, you must return the damaged card to us.

If your TOTUM card is stolen, we can send you a free replacement if you provide us with your crime reference number. If you do not have a crime reference number, you will need to order a replacement card.

For details of how to replace your TOTUM card in these circumstances and for the associated charge for doing so, see our Frequently Asked Questions page.

12 PERSONAL INFORMATION

We respect your personal information and take appropriate steps to use it only as set out in these terms and to keep it safe. All personal data is processed by us and retained in accordance with our Privacy Policy.

We will use your personal information to fulfil contractual obligations we may owe to you, your Place of Study and the Brands, for our legitimate business interests and as consented to by you.

We will pass on personal information to ISIC Global Office B.V. (a limited liability company incorporated in the Netherlands with its office at Starine Novaka, 1 11000 Belgrade, Serbia) in order to supply your ISIC card.

We will pass on personal information to the manufacturer of the TOTUM card.

We will pass on personal information to and any other service provider we use in order to supply the TOTUM platform and related services, such as the company that hosts our cloud based computing activities. Where we pass your data to such third party, we will ensure that the third party is subject to an agreement that ensures the correct processing of your data both in accordance with these terms, the data protection legislation and our Privacy Policy. Where you have asked us to pass on personal information to a third party, we may also pass your personal information to that third party.

13 CONTRACTS (RIGHTS OF 3RD PARTIES ACT 1999)

A third party shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision of this Agreement.

14 WHOLE AGREEMENT AND REPRESENTATIONS

These Terms and Conditions set out the entire agreement between us relating to the TOTUM platform registration and use of the TOTUM platform.

This Agreement supersedes all previous written or other documents or agreements (written or oral) relating to the subject matter of this Agreement including without limitation all other information on our website regarding the TOTUM platform. You acknowledge that in entering into this Agreement you have not relied upon any representations other than those reduced to writing in these Terms and Conditions. The provisions of this clause 14 shall not apply to any fraudulent misrepresentation.

Notwithstanding the above, your use of our website at www.totum.com is governed by the TOTUM website terms and conditions.

15 MISCELLANEOUS

In the event of any conflict between these Terms and Conditions and any web page linked to by these Terms and Conditions, the provisions of these Terms and Conditions shall prevail.

We may assign the whole of this Agreement as we in our discretion see fit.

We may sub-contract any of our rights and obligations under this Agreement as we in our discretion see fit.

Our failure at any time to enforce a provision of this Agreement shall not be deemed a waiver of such provision or of any other provision of this Agreement or of our right thereafter to enforce that or any other provision of this Agreement.

The formation, construction, performance, validity and all aspects of these Terms and Conditions and the Agreement shall be governed by English Law and each of us hereby submits to the non-exclusive jurisdiction of the English courts.